When Gaming Becomes a Problem
Gambling is a form of entertainment designed for leisure. However, for a small percentage of people, gambling can develop into a compulsive behavior that negatively impacts their financial wellbeing, mental health, relationships, and work. Problem gambling is a serious condition that requires recognition and action.
If any of the following apply to you, please reach out to our support team or seek professional help immediately:
- You are spending more money or time on gambling than you can afford
- You find yourself gambling to escape problems or relieve stress
- You have lied to family or friends about your gambling activity
- You feel anxious, irritable, or restless when trying to reduce or stop gambling
- You have borrowed money or sold belongings to fund gambling
- Your gambling has caused conflict in your relationships or affected your work performance
You are not alone. erek02's support team is trained to assist, and we can connect you with professional counselling resources. Contact us 24/7 via live chat, email, or WhatsApp — no judgment, no stigma, just support.
Our Commitment to You
erek02 is licensed and regulated to operate an online betting platform serving Indonesian players aged 21 and over. As part of our licensing obligations and our own ethical standards, we are committed to:
- Preventing underage gambling: All Members must provide government-issued identification during the KYC process to confirm they are 21 years of age or older. We operate strict age-verification protocols and will immediately suspend any Account suspected of being held by a person under 21.
- Promoting informed decision-making: We provide clear, transparent information about odds, game rules, and the house edge. We do not misrepresent the likelihood of winning or the nature of gambling outcomes.
- Empowering Members with control tools: erek02 offers a comprehensive suite of responsible gaming tools — deposit limits, loss limits, session time limits, reality checks, and self-exclusion options — all accessible directly through your Account settings at no cost.
- Monitoring for at-risk behavior: Our systems continuously monitor wagering patterns for indicators of problem gambling, such as rapidly escalating deposits, prolonged session durations, or self-exclusion followed by immediate reactivation requests. Where concerning patterns are detected, our responsible gaming team may proactively reach out to you.
- Providing access to support: Our 24/7 Indonesian-speaking customer support team includes agents trained in responsible gaming principles. We can direct you to professional support services, implement cooling-off periods, or facilitate permanent self-exclusion at your request.
Your Responsible Gaming Tools
erek02 provides the following tools to help you stay in control. All tools are available through your Account settings and can be activated or modified at any time. Changes that reduce limits or extend restrictions take effect immediately; changes that increase limits or lift restrictions are subject to a cooling-off period to allow time for reflection.
Deposit Limits
Set a maximum amount you are willing to deposit into your erek02 Account within a defined period — daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted until the period resets.
How to Use:
Go to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred limit in IDR and select the time period. Reductions take effect immediately; increases require a 72-hour cooling-off period.
Loss Limits
Define the maximum net loss you are willing to accept within a specified period. This tool calculates your total deposits minus total withdrawals over the period. Once the loss limit is reached, you will be unable to place further wagers until the period resets.
How to Use:
Go to Account Settings → Responsible Gaming → Loss Limits. Specify your maximum acceptable loss in IDR and choose daily, weekly, or monthly tracking. Same cooling-off rules apply as deposit limits.
Session Time Limits
Restrict the length of time you spend in a single gaming session. Once your session time limit is reached, you will be automatically logged out and must wait a defined cooling-off period before logging back in.
How to Use:
Go to Account Settings → Responsible Gaming → Session Limits. Choose your preferred session duration (e.g., 1 hour, 2 hours, 4 hours) and the mandatory break period between sessions.
Reality Checks
Receive on-screen notifications at intervals of your choosing, showing how long you've been playing, how much you've wagered, and your net position. Reality checks help you maintain awareness of your activity without breaking your session.
How to Use:
Go to Account Settings → Responsible Gaming → Reality Checks. Choose your notification frequency (e.g., every 30 minutes, every hour) and enable the feature. Dismiss each notification to continue playing.
Timeout / Cool-Off
Take a short break from gambling by temporarily suspending your Account for 24 hours, 7 days, or 30 days. During a timeout, you cannot log in, place wagers, or make deposits, but your Account and funds remain intact and accessible after the timeout expires.
How to Use:
Go to Account Settings → Responsible Gaming → Take a Break. Select your preferred timeout duration. The timeout takes effect immediately and cannot be reversed once activated.
Self-Exclusion
Self-exclusion is a more serious tool for Members who recognize they need an extended or permanent break from gambling. You can self-exclude for 3 months, 6 months, 12 months, or permanently. During self-exclusion, your Account is locked, no promotional communications are sent, and reactivation is either prohibited (permanent) or requires a formal review process (timed).
How to Use:
Contact our support team via live chat, email, or WhatsApp to request self-exclusion. A dedicated responsible gaming specialist will guide you through the process and confirm the exclusion period. For permanent self-exclusion, withdrawal of remaining funds will be processed before the Account is closed.
Self-Assessment: Is My Gambling Under Control?
Answer the following questions honestly. If you answer "yes" to two or more, it may indicate that your gambling is becoming problematic, and you should consider using erek02's responsible gaming tools or seeking professional support.
Two or more "yes" answers? We strongly encourage you to contact our support team to discuss your options, including setting strict limits, taking a timeout, or self-excluding. You can also reach out to a professional gambling counselling service — we can provide referrals.
Strict 21+ Age Policy
erek02 operates a zero-tolerance policy toward underage gambling. Indonesian law and our licensing obligations require that all Members be at least 21 years of age. We implement multiple safeguards to prevent minors from accessing the Platform:
- All new Members must complete a mandatory KYC (Know Your Customer) verification process, submitting a government-issued identity document such as an Indonesian KTP (Kartu Tanda Penduduk) or international passport, along with a selfie photograph for liveness verification.
- Accounts that fail to complete KYC within 7 days of registration are automatically restricted from making withdrawals, and accounts that remain unverified for 30 days are permanently suspended.
- Where an Account is discovered to be held by a person under 21, the Account is immediately and permanently closed, all funds are confiscated (deposits returned to the originating source, winnings forfeited), and a report is filed with the relevant regulatory authority.
- We urge parents and guardians to use internet filtering software, device parental controls, and payment-method monitoring to prevent minors in their care from accessing online gambling sites.
Protecting Minors is a Shared Responsibility: If you suspect that a minor has accessed erek02 or any other gambling platform, please report it immediately. Contact us at [email protected] — we will investigate and act within one business day.
Game-Specific Guidance
Different games carry different levels of risk. Understanding how each game type works can help you gamble more responsibly:
- Sports Betting (Sportsbook): Includes markets on BRI Liga 1, English Premier League, Champions League, and Indonesian national team matches. Sports betting outcomes are influenced by skill and knowledge, but no bet is ever guaranteed. Avoid "sure thing" thinking and do not bet amounts you cannot afford to lose.
- Casino Games (Slots, Roulette, Blackjack): Casino games are governed by random number generators (RNG) and have a built-in house edge, meaning the casino will always win over the long term. Slots can be particularly fast-paced; set strict time and loss limits before you start.
- Live Dealer Games: Real-time games streamed from professional studios — including Evolution Gaming blackjack, baccarat, and roulette. Live games feel more engaging but the odds remain the same as RNG-based versions. Do not let the social atmosphere lead you to bet more than planned.
- Togel (Lottery Games): Togel is Indonesia's traditional numbers lottery, covering Singapore, Hong Kong, Sydney, and local draws. Lottery games have very low odds of winning large prizes. Treat them as a low-cost entertainment option, not an investment or income strategy.
- Sabung Ayam (Cockfighting): Sabung ayam involves live-streamed cockfighting with Meron/Wala wagering. Outcomes are unpredictable. Set a fixed budget per session and do not chase losses.
Need Help? We're Here 24/7
If you are concerned about your gambling, need assistance activating a responsible gaming tool, or simply want to talk to someone, our Indonesian-speaking support team is available around the clock. All conversations are confidential and judgment-free.
Live Chat
24/7 instant support on the erek02 PlatformProfessional Support Resources
erek02 is not a substitute for professional counselling. If you are experiencing problem gambling, we encourage you to reach out to one of the following organizations, which specialize in gambling addiction support and treatment:
National Problem Gambling Helpline (Indonesia)
Confidential phone counselling and referrals to local treatment providers. Available in Bahasa Indonesia. Phone support operates 09:00–21:00 WIB, Monday to Sunday.
Gamblers Anonymous Indonesia
A fellowship of men and women who share their experiences, strength, and hope to help each other recover from gambling addiction. Meetings are held in Jakarta, Surabaya, Bandung, and Bali, with additional online meetings available.
International Gambling Counselling Services
English-language support via phone, email, and secure video sessions. Accepts clients from Indonesia and offers culturally sensitive counselling. Self-referral accepted; no physician referral required.
Taking the first step is the hardest part. Reaching out for help is a sign of strength, not weakness. erek02's support team can provide contact details and, where appropriate, facilitate warm referrals to professional services. You do not need to face problem gambling alone.
Gaming Should Always Be Fun
At erek02, we believe gambling is a form of entertainment — something you do for enjoyment, in moderation, with money you can afford to lose. When gambling is no longer fun, when it starts to cause stress, financial hardship, or conflict in your life, it has crossed a line.
We are committed to providing every Member with the tools, information, and support necessary to keep their gambling safe and under control. Whether you are setting your first deposit limit, taking a short timeout, or reaching out for professional help, we respect your decision and are here to support you every step of the way.
Remember: You must be 21 or older to play. Gambling can be addictive. Play responsibly, set limits, and never gamble with money you cannot afford to lose. If gambling stops being entertainment, stop gambling.
More Questions About Responsible Gaming?
Visit our FAQ for quick answers to common questions, review our full Terms & Conditions, or return to the homepage to explore the erek02 Platform.